Financial Specialist - Clinic | Pediatric Specialties - Medical Plaza

Overview

To deliver excellent patient-centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient-friendly point of entry and/or exit.

May be required to float to other practices or flex time, as needed, for staffing.

• Education and experience:
  
  High school graduate or equivalent. Two years of business/financial/physician practice experience preferred. One year of financial, business, physician office, or customer service required. Knowledge of validating patient demographics and insurance information. Associate Degree or equivalent coursework may substitute for the one year required experience.
• Communication and customer service:
  Excellent customer relations and phone skills; comfortable collecting payments in a professional manner; ability to problem solve and be a team member is essential.
• Technical familiarity:
  Familiarity with CPT and diagnosis coding is preferred.
• Abilities and attributes:
  Incumbent should display initiative, have the ability to multitask, and be able to take on responsibilities.
• Miscellaneous:
  Motor Vehicle Operator Designation:
  None provided;
  Licensure/Certification/Registration:
  None.