Clinical Service Representative - Department of Neurosurgery- Patient Referrals

Clinical Service Representative I

Location: Main Campus (Gainesville, FL)

Employment Type: Full Time

Expected Salary: $16.25-$18.00; commensurate with education and experience.

• Answer intake/referral phone line, route calls to appropriate team members, schedule patient appointments in the scheduling system, and assist in contacting patients and physicians with appointment details.
• Retrieve and distribute fax information, review in-house referrals via EPIC, verify completion, and request additional information when required.
• Assist with generating medical record numbers for new patients and verify patient insurance coverage, co-pays, deductibles, and provider participation.
• File pending referrals in alpha sequence.

• Required: High school diploma or equivalent.
• Preferred: Customer service experience; knowledge of phone etiquette;
  Epic experience; knowledge of medical terminology; demonstrated organizational skills.

For consideration, please submit an application with a cover letter, resume, and the names and email addresses of three to five references.

To claim veterans' preference, indicate the claim on the application and upload a DD‑214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation.

Application must be submitted by 11:55 p.m. (ET) on the posting end date.

Applications Close: 26 January 2026

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The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call  or the Florida Relay System at  (TDD) or visit Accessibility at UF.