Supv Scheduling-Radiology

Overview

Responsible for the daily operations of Shands Radiology Scheduling to include office representatives at outpatient Radiology locations. Responsibilities will include interacting with internal and external stakeholders, escalation of scheduling concerns/issues, coordination of daily activities/tasks, statistical analysis/reporting, and management of staff. Ensures that staff is well trained and kept current on policies and procedures regarding scheduling/registration protocols and preps. Additional related responsibilities include hiring, supervising, and staffing as necessary.

Responsible for policy adherence and customer service training.

Minimum

Education and Experience Requirements:

HS diploma plus 2 years related experience; OR AA plus 1-year related experience; OR Bachelor's degree. Two years of management/supervisory experience preferred. Scheduling/call center experience, with proven track record of excellent customer service and communication skills required. Knowledge of medical terminology, basic anatomy, CPT and ICD-10 diagnosis coding required.

Motor Vehicle Operator Designation:
Employees in this position will operate vehicles for an assigned business purpose as a "non-frequent driver".

NOTE:

A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position.

Licensure/Certification/Registration:
None