Clincal Service Representative II

Apply now Job no: 538176
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Dentistry, Health Care Administration/Support
Department:  - DN-ORAL SURGERY RESIDENT

College of Dentistry, Department of Oral & Maxillofacial Surgery is searching for a Clinical Service Representative II. The role involves making appointments for patients, checking patients in and out of a very busy clinic, answering the telephone on a daily basis, and compiling monthly statistics reports for the clinic.

• Make OMFS/CID appointments and remain knowledgeable of policies for accepting patients.
• Answer the telephone daily and contact new patients by phone regarding appointments.
• Type and mail letters to all new patients, including appointment information, payment procedures, and a map of the area.
• Confirm clinical appointments.
• Gather, verify, and enter demographics and insurance information.
• Ensure authorizations are in place prior to patient arrival; request, scan and store patient’s dental/medical documents into Axi Um.
• Schedule all incoming referrals, including UF Health facilities and COD clinics.
• Identify and collect deductible, co‑payments on services; coordinate appointments with various treating providers within COD and UF Health.
• Arrange for interpreters by contacting Centers for Independent Living or using Crya Com phone system.
• Assist with other clinical office duties as needed.

High school diploma or equivalent and two years of relevant office experience.

Preferred qualifications:

• Communicate effectively, verbally and in writing.
• Establish and maintain effective working relationships with others.
• Effectively operate computers.
• Handle telephone calls in a courteous and effective manner.
• Perform basic arithmetical calculations.
• Follow office procedures and practices.

• $18.00 - $20.00 per hour; commensurate with education and experience.
• Low‑cost State Health plans, Dental plans, Vision, domestic partner coverage through Gator Care.
• Optional plans: life, disability, legal and accident insurance.
• Competitive pension plans; 457 deferred compensation and 403(b) plans.
• Leave programs: vacation, sick leave, 11 paid holidays, personal leave, family medical leave; 22 vacation days, 13 sick days, 4 personal leave days annually for full‑time employees.

Upload a cover letter and resume to be considered.

This position is eligible for veteran’s preference. If claiming veteran’s preference, upload a copy of your DD‑214 Member Copy 4.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment

Required:

Yes

Advertised: 21 Jan 2026 Eastern Standard Time
Applications close: 24 Jan 2026 Eastern Standard Time

College of Dentistry, Department of Oral & Maxillofacial Surgery is an Equal Employment Opportunity Employer.