Medical Office Assist Outpatient Clinic Springhill

Medical Office Assist Outpatient Clinic Springhill

4 days ago Be among the first 25 applicants

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:
Medical Office Asst SHC HCA Florida North Florida Hospital

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Responsible for establishing the initial and on‑going impression for patients, families and/or caregivers, and other customers. Responsible for accurate and timely scheduling of patient appointments, complete and accurate maintenance of medical records, and providing support to clinical and administrative staff to enable operations to run as smoothly as possible on a daily basis.

• JOB SPECIFIC DUTIES:

• Ensures the application of customer service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction
• Oversees opening and closing of SHC, including proper use of alarm system.
• Greets patients and visitors using eye contact. Communicates effectively and courteously with patient at all times.
• Answers phone and directs calls in a courteous, timely manner.
• Coordinate completion of requests of patients, families, visitors and vendors that present to front office. Handles and supervises all patient inquiries appropriately.
• Distributes outgoing and incoming office mail and staff messages timely and appropriately.
• Remain informed of Medicare guidelines. Able to appropriately communicate related guidelines to patients/families as deemed appropriate.
• Alters communication to accommodate age‑related problems:
• Speaks distinctly due to loss of ability to discriminate sounds.
• Focuses light directly on any objects due to decreased visual acuity.
• Slows pace of presentation due to slowed cognitive function.
• Performs other related functions as assigned.

• Performs and oversees patient scheduling and assures compliance with scheduling requirements and processes.
• Oversee new patient scheduling, ensuring insurance coverage is verified, they are well informed of the department practices, and are scheduled in a timely manner with new patient packets being mailed timely.
• Ensure reminder calls are made to all scheduled patients the working day prior to the appointment.
• Anticipate and communicate with patients, staff, and physicians regarding schedules.…