Eligibility Specialist Ii

Requisition No: 871049

Agency:
Children and Families

Working Title:

ELIGIBILITY SPECIALIST II -

Pay Plan:
Career Service

Position Number:

Salary: $1424.46 Biweekly

Posting Closing Date: 03/09/2026

This is a professional work, responsible for reviewing actions completed by Economic Self-Sufficiency Specialist I (ESSS I). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Unit/

Location:

This position is located in Gainesville.

One or more years’ experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.

Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.

Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

This position will also back up the lobby supervisor when necessary to assist in escalations in the Daytona Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.

Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

• State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.

• Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
• Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
• Providing assistance or personal care to others.
• Developing constructive and cooperative working relationships with others.
• Making judgments about or assessing the value, importance, or quality of things or people.
• Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
• Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
• Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
• Identifying information received…