Dispatcher Residential Solar Electrical

Description

Solar Impact is a solar-first, Nexstar-aligned residential energy company seeking a high-performing Residential Solar & Electrical Dispatcher (CSR Hybrid). This role is dispatcher-first, responsible for optimizing technician schedules, driving efficiency, and supporting a 5-star customer experience, while also assisting with inbound customer calls during peak periods.

• Dispatch and manage daily schedules for solar service and residential electrical technicians, optimizing routing and capacity to maximize technician efficiency, revenue, and same-day service, with real-time progress tracking and proactive schedule adjustments
• Drive dispatch KPIs, including utilization, jobs per day, same-day service, and on-time arrival; update statuses and notes in the service software
• Support technicians with job details, system history, permits, and solar-specific information
• Partner with service management to achieve performance goals
• Handle inbound customer calls during peak or overflow periods
• Book service appointments using Nexstar s best practices
• Set clear expectations with homeowners

• 1+ year of dispatching experience in solar, electrical, HVAC, or home services
• CSR or call-center experience preferred
• Strong working knowledge of dispatch software and service operations
• Familiarity with Nexstar systems is a plus
• Solar service or operations management experience is a plus

$18 - $23 per hour DOE

Solar Impact, Inc. is a licensed electrical and solar installation contractor in North Central Florida with a seasoned team of solar professionals. Founded in 2007, we have successfully installed hundreds of solar arrays, including landmark solar projects around the state of Florida.

We proudly operate an employee-owned company that provides PTO, Group Health, 401(k), and Profit-Sharing benefits to our team members. Our customer base includes homeowners, small businesses, public schools, multi-national companies, agricultural businesses, utilities, and many of our own employee-owners. We have been voted Gainesville Business of the Year for our Commitment to the Environment.