CareerSource Customer Service Representative

High School diploma or equivalent and one (1) year of customer service experience; or any equivalent combination of related training and experience. SKILLS TESTING REQUIRED – Only applicants who meet the minimum qualifications and submit the required skills testing scores by the deadline will be referred to the next step in the recruitment for this position.

This position requires a passing score on the following County's skills assessment tests:
Microsoft Excel and Microsoft Word. The assessment tests can be taken in person or online/remotely through the Career Source North Central Florida. The applicant must contact Career Source North Central Florida at: as to arrange testing.

Passing scores must be received by the Human Resources Office via email at: achr no later than five business days after the posting closes. Career Source North Central Florida is not responsible for submitting test scores to the Alachua County Human Resources Office. All scores are valid only for a period of 2 years from the date of testing.

Successful completion of all applicable background checks pre‑hire and ongoing are required.

This is administrative support work providing customer service to candidates at Career Source North Central Florida (CSNCFL).

The employee assigned to this classification is responsible for assisting candidates in accessing and utilizing Employ Florida (EF) to complete job search functions; supporting candidates in completing a full Employ Florida (EF) work registration; assisting with creation of virtual recruiter, resume assistance, accessing Labor Market Information (LMI); supporting candidates to create email accounts; and assisting reemployment claimants with their claiming weeks and/or their application.

Work is performed under the direction of a higher‑level supervisor and is reviewed through conferences, reports, and observation of results obtained.

• Exudes a positive customer service focus.
• Advocates building organizational culture through aligning decisions with core values.
• Monitors and coordinates the delivery of customer service.
• Informs candidates of available services in the office.
• Supports Welcome Desk activities and tracking of candidate traffic through the Atlas kiosk.
• Provides qualifying and appropriate services including resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling.
• Documents all referrals, services, and follow‑up activities in Employ Florida (EF) in accordance with established Local Operating Procedures.
• Engages in information exchange ensuring that job candidates are aware of and know how to access the full menu of reemployment services.
• Critiques and reviews job candidate’s resumes as necessary.
• Assists candidates in accessing and using Labor Market Information (LMI), copiers, fax machines, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including:
  Workshops, Computer Lab services, Online‑Learning in Employ Florida (EF), Veteran Services, etc.
• Provides and documents a myriad of other Wagner Peyser candidate services in Employ Florida Marketplace (EFM).
• Supports other online partner agencies online web application for Department of Children and Families (DCF), reemployment, and other duties as assigned.
• Supports the Business Services Team as requested; attends team meetings and coordinates activities with other staff.
• Maintains compliance with all personnel procedures.
• Work retail hours and/or hours as assigned.
• Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

NOTE:

These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Considerable knowledge of computer programs such as Employ Florida, Microsoft Office, and other software programs.
• Knowledge of local business community.
• Knowledge…