Veterinary Client Service Representative I​/II; CARE

Job No: 537149

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Veterinary Medicine/Animal Care

Department:  - VM-SAH CUSTOMER SERVICE

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client’s visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. The individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. The individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image.

Must be outgoing, full of enthusiasm and a team player.

This position operates Monday through Friday during normal business hours (varying shifts between 7 a.m. and 6 p.m.). As essential personnel, some weekends and holidays will be required.

Client Service Representative I/II (CARE)

• Veterinary CSR I:
  High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Veterinary CSR II:
  High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

$17-$20 hourly

Experience in veterinary medicine or in a clinic environment

In order to be considered, you must upload your cover letter and resume.

Yes;
Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

25 February 2026

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call  or the Florida Relay System at  (TDD) or visit Accessibility at UF.