Guest Experience Manager

Company Description

The Good Pour™ is a unique wine and spirits marketplace dedicated to giving back to the community. By allowing customers to choose which charity receives a portion of our profits, we redefine the concept of charitable giving. We believe in empowering our patrons to make a positive impact while enjoying premium spirits. Guided by our pledge to serve both great products and a meaningful purpose, The Good Pour™ brings joy to its customers and the causes they support.

This is a full-time, on-site role based in Gainesville, FL, for a Guest Experience Manager. The Guest Experience Manager will focus on enhancing customer satisfaction and the overall guest experience through exceptional service. Responsibilities include managing guest interactions, improving customer service standards, training team members to ensure exceptional service, and addressing customer inquiries or complaints. The role also involves seeking innovative ways to elevate the overall experience for customers.

• Strong Customer Satisfaction and Customer Service skills to address guest needs effectively and ensure a positive experience.
• Excellent Communication skills to interact professionally with guests and team members.
• Proven ability in Guest Experience management, demonstrating a focus on creating memorable moments for customers.
• Experience in Training and mentoring team members to deliver outstanding service.
• Strong problem-solving skills and a proactive approach to improving guest engagement and operational efficiency.
• Experience in hospitality, retail, or related fields is beneficial.
• Pleasant and approachable demeanor with a commitment to fostering a guest-focused culture.