Sales​/Customer Representative

Sales/Customer Representative – British Swim School of Bull Run-Gainesville

Part Time
• British Swim School of Bull Run-Gainesville

• Paid Birthday Timeoffs
• Bonus based on performance
• Opportunity for advancement

• Enthusiastic, assertive personality with strong sales and customer service skills.
• Effectively communicate with customers and employees, bilingual is a plus.
• Disciplined to follow schedules, policies, and procedures of British Swim School.
• Able to multi-task using phone systems and appropriate computer programs.

• Provide a best-in-class customer service experience to new and existing customers.
• Meet enrollment goals through telephone calls, online chats, and emails.
• Research and stay informed of current and upcoming events and promotions.
• Resolve customer issues and complaints, and identify and elevate priority issues.
• Provide customers with product and service information.
• Process payments, changes, move‑ups, orders, forms, and applications accurately into the system.
• Manage class schedules in scheduling software based on the needs of business and instructor availability.
• Attend staff meetings and ongoing training, coaching, and role‑playing as requested by the Franchise Business Owner.

• Customer service and sales experience.
• High School Diploma.

Compensation: $13.00 - $15.00 per hour

British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary‑aged kids. Instructors should enjoy working with this age group and be good at making parents feel comfortable. Experience with children or in a child‑focused job is helpful but not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These roles involve talking to parents on the phone or by the pool, ensuring every person feels like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, not British Swim School Corporate.

To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Safe & happy work environment

Flexible work schedules and hours

Making this a great role for students, parents, and anyone with a busy lifestyle!

A rewarding job with competitive pay

All while making a true difference in your community!

Opportunities for professional growth and development

We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.