Administrative Support Specialist, Disabilities Resource Center; DRC

Job Description Summary

This position is being hired through our temp agency partner, Spherion. The candidate selected for this role will be onboarded and employed through Spherion and assigned to Santa Fe College. The schedule is Monday-Thursday from 7:00AM-10:00AM for up to 15 hours per week. The hourly rate is $16.04.

The Disabilities Resource Center (DRC) provides services to Santa Fe College's (SF) students with disabilities. The goal of the DRC is to ensure that students with disabilities are afforded an equal opportunity to fully participate in all aspects of life  DRC serves students with a wide array of disabilities and seeks to provide valuable information for students, parents, faculty and staff related to various responsibilities, services and programs.

The Administrative Support Specialist provides support for the DRC, including the DRC testing center. This position is responsible for assisting with morning operations, such as opening the center, preparing test materials, and performing other general administrative duties. This position interacts regularly with students, faculty, staff, and visitors and is expected to be organized, professional, and customer service oriented.

• Greets visitors, answers phones, responds to inquiries, and resolves routine administrative problems based on established college policies, making appropriate referrals as needed.
• Provides support for day-to-day operations and for test and exam accommodations, which includes communication with faculty.
• May assist in setting testing appointments for students.
• Provides positive student interaction by quickly responding to student questions and requests for information.
• Performs a wide variety of administrative tasks including data entry and the drafting, editing, and revision of letters, reports, and other materials.
• Performs various administrative support functions including printing, room scheduling, and submitting work orders.
• Collaborates with DRC staff to ensure tasks are accomplished and needs are met.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other administrative duties as assigned.

Required: A high school diploma or equivalent.

Additional Requirements: A criminal background check will be conducted.

Preferred: One (1) year of work experience

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and…