Service Specialist, Maintenance​/Cleaning

JOB DESCRIPTION

Job Title:
Service Specialist

Department:
Operations

FLSA Status:
Non-Exempt

Location:
Tampa, Florida

WHO YOU ARE

You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.

WHO WE ARE

In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we've been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.

COMPANY BENEFITS AND PERKS

• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service
• 1 year to end of 4 years: 8 days
• 5+ years: 13 days
• Recognition and Rewards program-
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 9 Paid holidays
• 1 Personal Floating Holiday (8 hours annually)
• Magellan Employee Assistance Program

HOURS: 8 am - 5 pm (or as established by Manager)

SUMMARY:

Service and installation of high-tech CCTV surveillance and card access systems.

Experience with CCTV systems and/or card accesses systems. Good Driving record is mandatory. Be reliable, self-starter, professional individual with a very high customer service orientation, and excellent written and verbal communication skills. Perform routine maintenance on all security equipment. This includes cleaning the monitors and adjusting all cameras for proper focus and depth of field. Respond to all service-related calls on a daily basis and repairs any part of the security system that is non-operational.

Respond to any urgent request of his/her direct superior in order to facilitate excellent customer service. Must know basic electricity and basic networks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we are looking for:

• 3-5+ years' experience in the service industry
• Strong problem-solving and customer service skills to enhance the customer experience
• Someone who aligns with our culture and values (honesty, respect, integrity, teamwork, quality, responsibility)
• Coachable and maintains a safety-first mindset

Technical Skills:

• CCTV, Intrusion, and Access Control troubleshooting & configuration (hardware, software, devices, wiring, etc.)
• Networking: replacing connectors, wire testing, subnetting, programming IPs, and basic networking commands
• Electronics: able to use a multimeter for testing; understands voltage, current, resistance (Ohm's Law), and relay operation

Key Manufacturers:

• CCTV: March Networks, Verint, Open Eye, Genetec, Eagle Eye
• Intrusion: DMP, Bosch, Honeywell
• Access Control: Brivo, S2, Lenel, Feenics, Software House, Genetec

Certifications:

• Florida: FASA/BASA required
• General: OSHA 10 preferred

Please note:

this is a customer-facing service position, not an installation role. Each work order involves problem-solving on-site, so we need someone who thrives in dynamic, hands-on service environments.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

LANGUAGE SKILLS

Must have the ability to read and interpret instructions, correspondence, and operating

procedures. Be able to write routine reports, correspondence, and ability to effectively present information and speak to customers or employees of organization. Excellent phone etiquette and verbal communication skills required.

MATHEMATICAL SKILLS

Must have ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to perform these operations using units of American money and weight measurement, volume, and distance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit.

The employee is occasionally required to stand; walk; use…