Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative locations:
OPS - MPP Fullerton CAtime type:
Full time posted on:
Posted Todayjob requisition :
R29840

ONSITE 5 DAYS A WEEK
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* Job Purpose:

** Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries. This position is on-site.
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* Job Responsibilities:

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* ● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.  
● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.  
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.  
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.  
● Review customer purchase orders and contracts to ensure accuracy and compliance.  
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.  
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.  
● Process order modifications and communicate changes to ensure customer satisfaction.
** Additional Responsibilities &

Qualifications:

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* ● Proven experience handling complex orders under tight deadlines.
● SAP Experience.
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* Work Experience:

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* ● 1-3 years of related job experience.### ###
● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.### ###
● Proficient with Microsoft Office Suite.### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ###
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* Education:

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* ● High School Diploma/GED### ### ### ### ### ### ### ### ### ###
** What We Offer
*** Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
* Healthcare benefits, 401k, paid time off and tuition reimbursement.
** About Veritiv
** Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides Jan San, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit  and connect with the Company on .
** What We Offer*
* ● Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
● Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
● Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
● Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more .
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