Customer Service Representative - Onsite in Fullerton, Ca!

Customer Service Representative

Full-Time | Temp-Hire - Two Positions Available

Location: Fullerton, CA

Available

Shifts:

• 6:30 AM - 3:30 PM
• 8:00 AM - 5:00 PM

A well-established industrial refrigeration and air conditioning service company is seeking two Customer Service Representatives to join its headquarters team in Fullerton, CA. This role supports customers, field technicians, and internal departments in a fast‑paced service environment.

This position requires being on‑call during non‑working office hours approximately every 5‑6 weeks for one full week
. On‑call time is paid, and overtime applies. Responsibilities may include responding to calls during nights and weekends.

Customer Service

• Handle incoming customer calls for service requests and inquiries in a professional and efficient manner
• Support customer retention efforts through proactive communication and follow‑through
• Follow company policies and procedures to ensure consistent, high‑quality service
• Work collaboratively with dispatch, field technicians, and management
• Resolve customer inquiries accurately and in a timely manner

Dispatch & Administrative Support

• Dispatch technicians and monitor actual work hours
• Provide administrative support to technicians and field management
• Track service vehicles using GPS/telematics software (e.g., Samsara)
• Manage and follow up on unbilled work orders
• Prepare bid proposals accurately and on time

• Professional, positive, and customer‑focused attitude
• Strong ability to build rapport with customers
• Comfortable handling multiple priorities in a fast‑paced environment
• Ability to remain calm and focused under pressure
• Excellent verbal and written communication skills
• Strong attention to detail with solid follow‑up and follow‑through
• Proficiency in Microsoft Word, Excel, and Outlook

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Vaco by Highspring and its parents,…