Customer Service Associate 1st Shift

Overview

Interacts with customers; gives information in response to inquiries about accounts, products, and services.

• Takes care and settles customer complaints and special orders
• Answers customers’ questions regarding product or service and operations or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two years
• Talks with customers by phone to ensure the best service possible
• Interviews customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service needs with other departments as required to ensure customer service

• High school diploma or the equivalent
• 1 years of experience and working knowledge of logistics and/or supply chain management as well as Inbound and Outbound warehouse processes
• Ability to work independently on multiple threads of work, possess strong analytical skills and be highly organized
• Must have a strong customer focus and be self-motivated
• Able to perform data analysis using Microsoft Excel, Word, Access and Power Point

• Bachelor’s degree in logistics, accounting, engineering, business or finance
• Previous experience with warehouse management systems (preferably SAP)
• Background in warehousing, customer service, records accuracy or inventory management
• Excellent communication, analytical, interpersonal and leadership skills

• Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.