Customer Service Coordinator; Administrative Support Coordinator

Customer Service Coordinator (Administrative Support Coordinator I)

Apply now Job no: 555517
Work type: Staff
Location: Fullerton
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time
Position Description

Customer Service Coordinator

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555517

(Hiring range depending on qualifications, not anticipated to exceed $4,047 - $4,100 per month)

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.

California State University, Fullerton (CSUF) is a leading public university known for its strong academic programs and commitment to student success. As one of the largest campuses in the CSU system, CSUF fosters innovation, collaboration, and professional growth. The university values teaching, research, and service, creating an environment where students, staff, and faculty can thrive. Joining CSUF means becoming part of a dynamic team dedicated to making a meaningful impact.

We continuously seek individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

Cal State Fullerton (CSUF) Extension collaborates with university departments and colleges on unique programs for students from the community and around the world. We are seeking an exceptional individual to join our University Extension Student Services team as the Customer Service Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Under the general supervision of the Executive Director and/or the Student Services Specialist, the Customer Service Coordinator provides a wide range of domestic and international student and customer service support for CSUF Extension. The Customer Service Coordinator serves as the primary point of contact for prospective, new, and continuing Extension students as well as other customers including but not limited to faculty, staff, instructors, administrators, campus and community partners, and the general public.

Provides high-quality information to these constituencies via email, web, live chat, telephone, and in-person. Provides enrollment support including answering questions, registering students, processing fee payments, and sending enrollment confirmations. Supports student records processing such as application processing, enrollment verifications, petitions, awarding of certificates, and grading support. Performs a variety of clerical duties in support of the general operations of the unit.

Contributes to systems testing, writing, updating of business process guides, and training of others. Other duties as assigned.

High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems, and software packages. Ability to independently handle multiple work unit priorities and projects.

Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Front-line customer service experience in-person, by phone, and online. Proficiency in Microsoft Teams, People Soft, Cashnet, Salesforce. Ability to handle fluctuating demands and willingness to proactively learn about processes to better respond to inquiries and perform job duties. Bachelor’s degree from an accredited college or university or the equivalent. Ability to work successfully independently and as a team member.…