Service Center Coordinator; Administrative Support Coordinator

Service Center Coordinator (Administrative Support Coordinator I)

Classification:
Administrative Support Coordinator I
Department:
Service Center
Salary Range: $4,047 - $4,295 per month
Appointment Type:
Ongoing
Time Base:
Full Time

Work Schedule:

Monday - Friday, 8:00 AM - 5:00 PM

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative, high‑impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

As a member of the Titan Community, you'll have access to a wide range of campus resources and experiences – including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

It is an exciting time to join Cal State Fullerton as we are an in‑demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values.

We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

Capital Programs and Facilities Management (CPFM) is committed to planning, developing, and maintaining a safe, sustainable, and high‑quality learning and working environment for the campus community. Facilities Management provides oversight of university resources and assets and is responsible for the development of the University's facilities, including land use planning, capital improvement, project development, construction, as well as facilities operations and maintenance (custodial services, landscape services, building trade services, mechanical and electrical, and recycling services).

We seek an exceptional individual to join our Service Center team as the Service Center Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, and integrity.

Under the general direction of the Operations Manager for CPFM, or their designee, the Service Center Coordinator performs a wide range of administrative duties supporting day‑to‑day operations. The Service Center Coordinator has exemplary customer service, is an inclusive team player, demonstrates organizational skills, and has a positive attitude. They are able to identify issues that need to be escalated and have excellent communication skills to report issues.

Serves as a customer service representative in the Service Center, a call center processing all incoming campus requests for facilities maintenance, repairs, minor construction, and alteration projects. In a fast‑paced environment, work independently while ensuring all inquiries are processed and dispatched. Serves as primary contact for calls, emails, and self‑service portal inquiries. Provides support and coordination for projects and tasks relating to operational effectiveness.

Plans, coordinates, and provides direction and training for all staff levels within the department. Other duties as assigned.

High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and…