Front Office Intern at InterContinental Resort

Hotel Brand: Inter Continental
Location: United Arab Emirates, Fujairah

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The Inter Continental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the Inter Continental Fujairah Resort.

Your Day to Day

As Front Office Intern , you will be learning to act as the central communication point of contact at the hotel by providing and co-ordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs; ensure complete guest satisfaction.

Some of your main role responsibilities are:

• Promote Inter-hotel sales, in house facilities and Food & Beverage outlets.
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
• Maintain comprehensive knowledge of standard reservation procedures.
• Greet guests at all times in a friendly and helpful manner and attempt to learn and use guests’ name at every opportunity.
• Take action so as to guarantee that guests depart from the hotel with a positive impression of hotel services.
• Attend to guests’ inquiries and requests, refer problems to Supervisor if he/she unable to assist.
• Maintain current information on all general activities of the hotel
• Monitors all calls that are in queue and answers appropriately.
• Notify guests or internal staff of any delays in performing work orders and call back guests to ensure guest satisfaction within accepted time frame.
• Well aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience/On job training in a similar position
• Adequate English language communication skills is required.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.

Who we are

As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.