Service Advisor | Al-Futtaim Motors | Lexus

Overview Of The Role

Are you ready to be the face of Lexus in Fujairah
? We’re looking for a passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

• Build Relationships:
  Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets:
  Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver:
  Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed:
  Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns:
  Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards:
  Follow all company policies and procedures to deliver a consistent, premium customer experience.

• Experience:
  
  Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language
  
  Skills:
  
  Strong English communication skills;
  Arabic is a plus.

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies. It is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are the regional representative of brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our customers. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We channel our local expertise and global trust to deliver a comprehensive portfolio of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, and from commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.