Programs Specialist I​/II

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• Locations 465 W 15th Street, Suite 100, Front Royal, VA, 22630, US
• Minimum Salary $35,656.50
• Maximum Salary Commensurate with Experience
• DSS Primary Work Location Warren County

Conduct interviews to gather information, assess needs, and determine eligibility for various programs like SNAP and Medicaid.

Meticulously review documents like financial statements and medical records to ensure accuracy and consistency. This may involve contacting other agencies or sources to verify information.

Enter data into automated systems and process applications to determine the correct benefit levels.

Clarify program rules, regulations, and procedures, as well as explain clients' rights and responsibilities.

Keep accurate and up-to-date case files, processing and updating records within specific time limits.

• Computer proficiency: Essential for accurately reviewing documents and ensuring compliance with complex regulations.
• Needed to clearly explain complex information to applicants who may be under stress.

Required to use automated systems for processing applications and managing cases.

Important for working with clients who may be facing difficult circumstances.

Benefit Programs Specialist represents the full performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re‑determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility.

Employees seek supervisory help for difficult or unusual situations only.

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full‑performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department’s compensation plan.

Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter’s performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re‑determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility.

Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter’s performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services’ eligibility programs.

• Interviews persons for assistance, obtains necessary information, and re determines their continuing eligibility;
• Explains benefit programs and determines reasons and need for assistance;
• Proc…