Import Export Clerk operations

Overview

About The Role We are working with a well-established and fast-paced freight forwarding business that specialises in time-critical shipments. Due to growth, they are now seeking an experienced Import & Export Operations Coordinator to join their dedicated operations team. This is a varied and hands-on role, where you’ll be responsible for managing shipments from start to finish across multiple transport modes (air, sea, road and courier).

You’ll be an integral part of the operations team, ensuring clients receive the highest levels of service, with shipments delivered safely, efficiently, and on time.

• Coordinating worldwide multimodal imports & exports (air, sea, road, courier) end-to-end
• Managing bookings, collections, transport, and liaising with overseas agents/customers
• Preparing and processing shipping documentation
• Submitting import & export customs entries
• Building strong relationships with customers, suppliers, and partners to deliver excellent service
• Providing quotations, pricing jobs, and raising invoices accurately
• Handling multiple shipments simultaneously and communicating effectively at all times

• Proven experience in imports and/or exports within freight forwarding
• Customs entry knowledge (import or export) essential
• Excellent customer service skills with a professional telephone manner
• Highly organised, detail-oriented, and able to work to strict deadlines
• Ability to thrive in a fast-paced, time-critical environment

• Competitive salary package
• Career progression opportunities within a growing business
• Exposure to global freight forwarding and time-critical logistics
• Supportive and dynamic team environment
• Annual Bonus

Working Monday to Friday. Once trained, will be on an on-call rota 1-6 weekends, remotely paid as overtime, and also have the Monday off.

This is an exciting opportunity for an experienced freight forwarding professional to join a business that truly values customer service, precision, and reliability.