Fleet Coordinator

Fleet Support Coordinator (Fixed Term Contract 12 Months)

We are looking for a Fleet Support Coordinator to join our team and play a vital role in ensuring fleet availability and operational efficiency. You will support seamless communication, excellent customer service, and effective fleet management in a fast‑paced 24/7 environment.

• Provide telephone support to clients, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate aircraft delays and communicate findings to clients.
• Monitor and coordinate SLA recovery plans, ensuring timely client notifications.
• Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
• Liaise with clients regarding vehicle status, maintenance schedules, and repairs.
• Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
• Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
• Maintain accurate records of fleet movements, repairs, and service costs.
• Promote a safe work environment by reporting hazards, incidents, and near‑misses.

• Previous customer service or call centre experience.
• Strong understanding of fleet management, vehicle maintenance, and workshop operations.
• Familiarity with SAP systems and customer service operations in a logistics environment.
• Experience in a client‑focused role within the vehicle maintenance or aviation sector.
• Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills.
• Proactive, self‑motivated, and able to prioritise tasks effectively.
• A team player with strong communication and problem‑solving skills.
• Client‑focused with a detail‑oriented and professional approach.

• Competitive salary and benefits package.
• Opportunities for career progression within a growing company.
• A dynamic, team‑focused work environment that prioritises safety and quality service.
• 6% employer pension contribution.
• 3x salary Life Assurance.
• Private medical coverage.
• Employee Assistance Programme (EAP).

London Heathrow Airport

• Week 1:
  Days 05:30–17:30 or 06:00–18:00
• Week 2:
  Nights 17:30–05:30 or 18:00–06:00
• Week 3:
  Days 05:30–17:30 or 06:00–18:00
• Week 4:
  Nights 17:30–05:30 or 18:00–06:00

Full‑time

Entry level

Management and Manufacturing

Transportation, Logistics, Supply Chain and Storage