Registered Manager

Purpose of Position

Responsible to:
Regional Operations Manager/Board of Directors

To have oversight on the care staff, their attendance, their care delivery and performance. To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the service users. To ensure that each service user receives care appropriate to their individual need. To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation.

Day-to-day running of the business

• a) to oversee the branch operations as communicated by Operations Team/Board of Directors.
• b) to ensure all relevant information is provided to prospective new service users.
• c) To ensure assessments are conducted and full care plans and risk assessments are in place for the safety of the service user.
• d) to decide whether the service is able to meet the personal care needs of any service user.
• e) to ensure that each service user receives welcome information, including terms and conditions, and access to the care system.
• f) to investigate concerns and complaints, take appropriate action and report to necessary regulatory body.
• g) To liaise with and co-operate with CQC assessors and participate in CQC inspections as necessary.
• h) To liaise and co-operate with Local Authority Monitoring and Contract team, ensuring that required KPI’s are returned on-time.
• i) To plan and hold meetings with care staff, office staff and operations team/Board of Directors.

• a) to ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.
• b) to support service users in the taking of decisions in matters which affect their lifestyle and future planning.
• c) to make or contribute to the assessment of need of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a Service User Plan which provides a satisfactory quality of life for that person
• d) to promote relationships which enable each service user to engage in activities they would like to participate in.
• e) to ensure the provision of healthcare arrangements are taken into consideration when planning their support needs.
• f) To safeguard service users from abuse and acting immediately to report the situation, following the organisation’s policies and procedures including any statutory notification to appropriate Regulations.

• a) to collaborate and oversee recruitment to ensure safe staffing levels and appropriate people are being hired.
• b) to ensure effective communication with and between staff and to arrange staff meetings
• c) to ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met
• d) to ensure that all employment policies and safe practice are in place and effective.
• e) to monitor staff sickness/absence, ensuring the appropriate action is taken.
• f) To ensure that all staff have the necessary training, qualification and skills to undertake the tasks required.
• a) to ensure that the organisation adheres to health and safety, and fire legislation.
• b) to ensure that legislation and regulations concerning infection control are actioned where appropriate.
• c) to ensure that assessments are undertaken at service users’ homes regarding health and safety and infection control issues and provide advice to staff regarding safe and healthy working practices in the field.

• a) If the person being cared for is deemed not to have capacity to manage their own finances, the appropriate LPA is noted on their care plan.
• b) to ensure that the branch is operating in a financially sustainably way.

The following qualities are considered essential for the post of Registered manager: