Membership Consultant

Position:
Membership Consultant
Company:
Cowboys Fit

Reports to:

Membership Manager
Department:
Sales

Membership Consultants play a key role in the company’s overall success by:

• Achieving and exceeding membership sales and revenue goals and selling ancillary services
• Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long‑ and short‑term health and fitness goals
• Providing members and guests with legendary service and enhancing their sense of belonging and community within the club

• Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
• Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Cowboys Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
• Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary onboarding session
• Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
• Meet with Membership Manager weekly to review prior and current week’s activity
• Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
• Utilize the lead tracking system to manage all prospect and member data
• Ensure the CRM calendar for the next shift is up‑to‑date and set up for success before ending each shift
• Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
• Attend and participate in membership meetings, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
• Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results

• Commission
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

This is a full‑time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required to work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.