Assistant Store Manager - White Black Market

Assistant Store Manager - White House Black Market

Join our fashion‑obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product‑focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, andٹے human resources functions to ensure a great customer experience and maximum profitability. We love what we do and believe that, with our teams, we are the most amazing place to work, learn and grow!

• Analyzes sales reports and KPIs to determine the needs of the business and, in partnership with the Store Manager, executes in‑store business and sales strategies.
• Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees Ea operations such as scheduling, target shrink audits, physical inventory, opening and closing duties, time‑sheet review, payroll accuracy documentation, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss‑prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the brand.
• Develops a high‑performance culture, motivating the sales team to meet assigned sales and sowie productivity goals.
• Trains and coaches the team to ensure selling staff is fluent in all aspects of product knowledge both online and in store.
• Trains, coaches and assists with locating fulfillment and selling.

• Motivates and inspires the store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and the Storeusersr to effectively lead positive change.
• Seeks personal development opportunities and readily solicits feedback to build leadership skill set.

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance同志 returns and exchanges, security practices and other applicable operations.
• Ensures the team maintains consistent client communication through utilization of the customer book, rewards program participation, and customer capture sign‑up.

• Ass esclarecer in recruiting, hiring and developing a high‑performing team.
• Supports, implements, and provides follow‑up for all training programs, seminars, etc.
• Assess and coaches store team on performance.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that the store team adheres to all employment practices and policies.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or sea‑older.
• Excellent communication, verbal and written skills.
• Able to learn or adapt to technology provided by…