Shift Lead

Apply for the Shift Lead role at Black Rifle Coffee Company
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We are Black Rifle Coffee Company, a veteran‑founded company serving premium, fresh‑roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture—full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.

Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift, ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

• Deliver exceptional customer service.
• Execute store operations during scheduled shifts and organize opening and closing duties as assigned.
• Provide clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures while emphasizing the customer experience.
• Proactively respond to customer and store needs, escalating feedback and concerns to store management.
• Prepare quality beverages and food products according to BRCC standards.
• Follow health, safety, and sanitation guidelines for all products.
• Be responsible for scheduling and covering breaks and meals of floor staff.
• Assist with other duties as directed by the General Manager.

• 3+ years experience in QSR, customer service, retail, or hospitality environment.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize work of self and others in a fast‑paced environment.
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching and developing others.
• Competency in written and verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (early mornings, nights, weekends, holidays).

• Standing, sitting, stooping, kneeling; talking, hearing, and using hands and fingers to operate a computer, keyboard, and telephone.
• Close vision required for computer work.
• Ability to hear and communicate through a headset.
• Light to moderate lifting.
• Moderate noise environment typical of a college office with computers, phone, and printers, light traffic.
• Ability to work in a confined area.

• Competitive pay.
• Comprehensive medical, dental, and vision package.
• 401(k) with company match.
• Company‑paid life insurance and supplemental options.
• Short‑ and long‑term disability options/coverage.
• Extensive EAP program with legal coverage.
• Pro‑deals with corporate partners in outdoor equipment, clothing, etc.
• An American values‑based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served.

BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status, or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre‑employment background check.

Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted without a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.