Shift Lead

Join to apply for the Shift Lead role at Walgreens

Base pay range: $17.00/hr - $20.00/hr

• Open and close the store in absence of management, including system start‑ups, cash handling and floor readiness.
• Complete product returns, order voids, customer refunds, cash drops to the safe and provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Hold store keys to open and close without management as required.
• Assist and coach team members with vendor ordering, including opening the backdoor for deliveries.
• Register all sales on the assigned cash register, including errors, price verifications and voids.
• Help manager review order exceptions and assist with reverse logistics.
• Assist manager evaluate and develop displays, including promotional and seasonal merchandise.
• Maintain accurate inventory counts and on‑hand quantities across departments and stockroom.
• Ensure the Outdate program is followed with team members.
• Price basic department items daily, ensure proper signage and complete any additional pricing tasks.
• Assist with bookkeeping activities, including cash report, cash counts and ledgers.
• Help maintain a clean, neat and orderly store condition, requesting repairs as required.
• Separate food items and manage stock rotation using first‑in, first‑out method.
• Have working knowledge of store systems and store equipment.
• Assist at pharmacy out window as requested.
• Comply with state and local laws regarding regulated products.
• Conduct bag checks of team members before leaving the store.
• Comply with all company policies and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Engage customers by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members, including interpersonal habits and Walgreens service traits.

• Assist manager or assistant manager with order exceptions on release day and reverse logistics.
• Assist manager or assistant manager evaluate and develop displays and complete resets and revisions.
• Maintain accurate inventory counts; maintain accuracy of on‑hand quantities across departments and stockroom.
• Assist with ensuring the Outdate program is followed.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers and bill payment as necessary.
• Assist with exterior and interior maintenance, ensuring a clean and orderly store condition.
• Assist with separation of food items and product placement as specified by policies.
• Define working knowledge of store systems and equipment.
• Assist at pharmacy out window as requested.
• Ensure compliance with state and local laws related to regulated products.
• Conduct bag checks before leaving the store.
• Comply with all company policies and maintain respectful coworker relationships.

• Attend training and complete PPLs requested by manager.

• Serve as liaison between management and non‑management team members by communicating assigned tasks when management is absent.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills, education and experience. This role will remain open until filled. To review benefits, please go to

Salary Range: $17 - $20 / Hourly