AM Server In Room Dining; Room Service

Overview

AM Server | In Room Dining (Room Service) Full Time

Job Location s: US-TX-Frisco

Category:
Food & Beverage

Location:

THE MODERN HOME OF AMERICAN GOLF — Omni PGA Frisco Resort & Spa. Discover The Modern Home of Golf at our Frisco resort & spa, with 500 rooms, multiple dining outlets, golf courses, and spa experiences.

Omni PGA Frisco Resort is seeking a friendly and welcoming AM Server|In Room Dining (Room Service) to join our team. The resort offers extensive event space, dining and entertainment options, and a range of leisure facilities.

In Room Dining allows guests to enjoy food and beverage offerings in the comfort of their guest room or ranch home. The server is responsible for delivering food orders to guest rooms and providing exceptional service, creating memorable experiences for all guests.

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, including wearing the proper attire/uniform and name tag when working.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Maintain tabletop items and fold napkins according to specified standards.
• Polish and clean all water glassware in assigned station during each shift.
• Ensure salt and pepper, sugar caddies are full at all times.
• Take food and beverage orders and upsell as often as possible.
• Bus tables when needed; dust tables and legs as required.
• Be pleasant, smile and greet all members and guests, using surnames when obtained.
• Send orders using MICROS system.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Alert manager immediately if a member or guest has a suggestion, complaint or issue.
• Present accurate check to guest and process payment.
• Maintain cleanliness of the work area.
• Assist in the orientation and training of new associates.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and other required company trainings.
• Perform any other duties as assigned by the restaurant manager.

• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• MICROS Experience preferred.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica

Frisco, TX – On-site opportunities across The Modern Home of American Golf and related resort amenities.