Security Account Manager

Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S. Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs.

Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success. Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, a 2026 Training MVP by Training Magazine, and continued recognition on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and you have opportunities to advance your professional career.

Sunstates Security is hiring a Security Account Manager for a client based in Frisco, TX. The Account Manager is responsible for the daily functioning of the contracted client s sites including operations, customer service, personnel management, security & safety in accordance with Sunstates and client objectives and shall be available to support the services and any related issues arising from the service agreement.

Salary and benefits:
This position offers a salary range of $80,000 - $105,000, dependent on experience, plus full medical, dental, vision, and life insurance coverage, a 401(k) plan with company match, generous PTO, tuition assistance, and more.

• Responsible for the direction, coordination, and management of all site security personnel.
• Identify and recruit new talent with the assistance of the HR department.
• Process new employees through the Sunstates Security onboarding system.
• Train, develop, motivate, and empower Security Officers to oversee day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service, and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site specific forms.
• Participate in the employee onboarding process including interviewing and selecting candidates that meet Sunstates qualifications, ensuring training and licensure within the designated time-frame.
• Manage employee performance for the sites including appraising performance, administering reward and incentive programs, coaching and staff development, and corrective actions with branch management guidance, ensuring compliance with company policy and regulations.
• Promote positive employee relations with internal and external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the designated client sites and communicate with the local office as appropriate.

• Coordinate with the Region to establish the site s goals and objectives and communicate these with the clients as required.
• Work with action plans toward goal achievement, including site and personnel expectations and goals.
• Manage administrative and operational functions to ensure schedules are accurate, posted, and within company guidelines; ensure hours are posted and personnel topics are addressed with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed commitments.
• Produce Quality Assurance checks through eHub to assure positive results.
• Ensure the ability to respond to questions for security personnel, respond to site events, and ensure…