General Manager

The General Manager plans, directs, and coordinates the ordering, warehouse, and distribution activities of a distribution center, with direct support from Regional Director, to ensure Customers’ stores obtain required products in a timely manner.

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year.

QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you’re preparing orders, making deliveries, mapping routes, or managing warehouses, you’re part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of food service distribution.

• Communicate and coordinate with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance GSF’s reputation.(20%)
• Manage assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met.(20%)
• Plan, direct, and organize all phases of product distribution to ensure adequate, timely, and accurate delivery of quality products to Customers’ stores.(15%)
• Direct various financial activities, including budget preparation, business plans, quarterly financial and operations presentations, annual recosting meetings, equipment lease negotiations, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives.(15%)
• Develop and implement distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company-wide policies and to meet established objectives for customer service, safety, and performance.(10%)
• Direct and coordinate through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives.(10%)
• Review and analyze inventory practices and procedures and surplus stock to develop improved inventory control methods.(5%)
• Direct and implement policies and procedures to ensure better-than-industry average safety.(5%)
• Perform other related and assigned duties as necessary.

Education and experience equivalent to

• Bachelor’s degree in business administration from an accredited college or university

• 7 or more years of relevant work experience in product distribution and/or plant management

• Management concepts and techniques (E)
• Inventory control concepts and techniques (E)
• Customer service concepts and techniques (E)
• Financial planning and analysis (J)
• General accounting principles and procedures (J)
• Human resources policies and procedures (J)
• Restaurant operations (B)
• Legal environment (B)
• PC word processing/spreadsheet software (B)
• Skill and ability to:
• Negotiate effectively with vendors
• Analyze and resolve complex problems
• Manage and motivate employees in a team-based environment
• Interpret operations anomalies and identify appropriate solution
• Prepare and deliver presentations to management, customers, regulatory agencies, and other external organizations
• Develop long-term, high level relationships with customers
• Communicate and coordinate effectively with internal and external customers verbally and in writing
• Communicate and coordinate effectively with vendors verbally and in writing
• Communicate and coordinate effectively with…