Adjustments Supervisor

Job Summary

Supervises and leads the day‑to‑day activities of 10+ cash posting staff; both onsite and telecommuters. Hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates. Interacts with internal and external resources at multiple levels.

• Oversees the day‑to‑day activities of subordinates including, but not limited to, monitoring daily production, scheduling, time and attendance, appropriate coverage, and equipment functioning and availabilities, etc.
• Reviews and responds to email and phone messages from the facility, staff, and management. Completes accounts referred to supervisory unit by staff or management on a daily basis. Maintains proficiency in all system platforms.
• Trains, develops, motivates, and assists subordinates in reaching new levels of skills, knowledge and attitude.
• Creates reports such as staff memos, meeting agendas, quick reference materials and month end reports. Daily/weekly/monthly meetings with staff as needed.
• Establishes performance objectives and evaluation criteria for monthly incentives.
• Performs quality review of staff work efforts at the account level.
• Review and approve reconciliations, postings, clearing of unidentified accounts.
• Monitor and ensure credit card refunds and charity adjustments are posted with the service level agreement.
• Identify and communicate trends and issues to management.

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Intermediate Microsoft Office (Word, Excel)
• Intermediate understanding of business service functions including billing, collections, insurance, and appeals
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
• Ability to work in fast‑pace environment
• Must have demonstrated an ability to learn within a short period of time
• Ability to prioritize and manage multiple tasks
• Healthcare terminology
• Customer Service skills
• Data Entry and 10‑key by touch

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

• High School Diploma or equivalent
• 2–3 years business office or related experience preferred

• Ability to sit and work at a computer terminal for extended periods of time

• Multiple workstations in close proximity

• Pay: $51,626.00 – $77,438.00 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign‑on and relocation bonuses.

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked
• 401(k) with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance Program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and…