Operations Manager

About Trellix

Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security.

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Renewals Operations Manager

We are seeking a data-driven and strategically minded Renewals Operations Manager to join our Revenue Operations team. In this role, you will architect our retention strategy. You will oversee the end-to-end renewal lifecycle, ensuring that our sales and customer success teams have the data, tools, and processes needed to maximize retention rates, ensure accurate forecasting, and provide a seamless customer experience.

You will transition from executing data tasks to leading the strategy that drives predictable revenue growth.

• Strategic Leadership:
  Define and implement the global renewals strategy, including segmentation, engagement playbooks, and churn mitigation frameworks.
• Process Architecture:
  Design, optimize, and document the end-to-end renewal workflow within Salesforce, reducing friction for the Renewals Managers. Identify bottlenecks and automate manual tasks to improve team efficiency.
• Forecasting & Reporting:
  Lead the weekly, monthly, and quarterly renewal forecasting process. Provide executive-level visibility into churn risks, upsell opportunities, and renewal health.
• Cross-Functional Partnership:
  Act as the primary liaison between Finance (for bookings/commissions) and Sales/CS leadership to ensure seamless handoffs.
• Tech Stack Ownership:
  Manage and optimize the renewal-specific tech stack. Evaluate and implement new tools to automate manual tasks and improve data integrity.
• Performance Analysis:
  Identify trends in customer churn and down-sell; translate these insights into actionable strategies for the executive team.
• Mentorship & Influence:
  While this may start as an individual contributor role, you will be expected to influence senior stakeholders and potentially build/lead a team of analysts as the company scales.
• This role will be a hybrid role based out of our Frisco, TX office with an expectation of working in office 2-3 days per week.

• 5-7+ years in Sales/CS Operations, Rev Ops or Renewal Ops with at least 2 years focused specifically on Renewals or Retention.
• Advanced Salesforce (SFDC) proficiency;
  Experience with CPQ or Gainsight is highly preferred.
• Ability to build complex retention models and look beyond the "what" to explain the "why" to leadership.
• Exceptional ability to translate complex data into a narrative for C-suite executives.
• Proven track record of leading large-scale projects (e.g., launching a new renewal playbook or a GTM strategy).

$120,050 - $150,000. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender…