IT Technician

Overview

In this role, you will be responsible for developing and supporting technologies that center on the desktop presentation to users as well as the server components and infrastructure that support the desktop environment. Under limited supervision, you will resolve technology issues, interface with vendors for product information and support, and work with end users to ensure high satisfaction levels and reliability of our systems.

This position will report onsite at our Frisco, TX office.

• Acting as a single point of contact for in-depth support of desktops, notebooks, mobile devices, and other hardware, including operating system setup and configuration, troubleshooting, remote access, and problem diagnosis
• Utilizing and maintaining helpdesk tracking software and monitoring requests received through the IT helpdesk
• Working with others in Information Technology to coordinate IT functions and share solutions and knowledge promptly
• Automating software application deployments; creating and testing workstation images and testing software packages for distribution
• Interfacing with vendors to expedite solutions to problems
• Providing basic, intermediate, and advanced level training to users on our software and hardware via formal classrooms, informal brown‑bag gatherings, and one‑on‑one meetings
• Creating and documenting processes related to user training, software, and hardware rollouts
• Conducting research on desktop products in support of PC procurement and development efforts and evaluating and recommending products for purchase
• Participating in the testing, integration, configuration, and deployment of end‑user hardware, operating systems, and related utilities
• Keeping abreast of software and hardware trends to provide proactive solutions
• Assessing the impact of introducing non‑standard applications into the environment and assisting others with implementation
• Determining root causes of problems to identify and repair solutions and limitations
• Providing hands‑on and tactical support, training, and project management; participating in hardware and software rollouts and ensuring client service and satisfaction
• Ability to travel (domestically and internationally) if needed

• Two‑year degree in a computer‑related field or equivalent work experience preferred
• Must have experience with Active Directory and Group Policy maintenance
• Experience working with desktop imaging and application software
• Bilingual in Spanish is highly preferred, not required

• Thorough knowledge of Windows desktop operating systems
• Proficiency with Word, Excel, and PowerPoint; knowledge of mobile devices including iPads, iPhones, and Android

At Haskell, we offer a comprehensive benefits package, including health insurance, retirement plans, professional development opportunities, and more. Join us and be part of a team where your contributions make a difference.

While performing the duties of this job, this position is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10‑50 pounds. Requires good hand‑eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment, and read application/form information.

The associate frequently is required to sit, reach with hands and arms, talk, and hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

Haskell will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008. The job description will be reviewed periodically as duties and responsibilities change with business necessities. Essential and marginal job functions are subject to modification.

Haskell is a Drug‑Free Workplace.