IT Technician - Frisco, TX

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is “On‑Site” at the location detailed in the job post.

In this role, you will be responsible for developing and supporting technologies that center on the desktop presentation to users as well as the server components and infrastructure that support the desktop environment. Under limited supervision, you will resolve technology issues, interface with vendors for product information and support, and work with end users to ensure high satisfaction levels and reliability of our systems.

This position will report onsite at our Frisco, TX office.

• Acting as a single point of contact for in-depth support of desktops, notebooks, mobile devices, and other hardware, including operating system setup and configuration, troubleshooting, remote access, and problem diagnosis.
• Utilizing and maintaining helpdesk tracking software, monitoring and responding quickly and effectively to requests received through the IT helpdesk.
• Working with others in Information Technology to coordinate various IT functions to share solutions and knowledge easily and promptly.
• Automating software application deployments; creating and testing workstation images including testing software packages for workstation distribution.
• Interfacing with vendors to expedite solutions to problems.
• Providing basic, intermediate, and advanced level training to users on our software and hardware via a formal classroom environment, informal brown‑bag gatherings, and one‑on‑one meetings so our users are as efficient as possible.
• Creating and documenting processes relating to user training, software, and hardware rollouts.
• Conducting research on desktop products in support of PC procurement and development efforts; evaluating and recommending products for purchase.
• Participating in the testing, integration, configuration, and deployment of end‑user hardware, operating systems, and related utilities so that our clients are optimally fitted for their respective tasks.
• Keeping abreast of software and hardware trends so that solutions can be provided proactively.
• Assessing the impact of introducing non‑standard applications into the environment and assisting others in Information Technology with the implementation of these applications.
• Determining root causes of problems so that solutions and limitations can be identified and repaired.
• Providing hands‑on and tactical support, training, and project management. Participating in hardware and software rollouts, keeping abreast of relevant software and hardware, and ensuring client service and satisfaction are attained in all areas of the position.
• Ability to travel (domestically and internationally) if needed.

Auto req : 462482

Minimum Education Required
:
High School/GED

• Two‑year degree in a computer‑related field or equivalent work experience preferred.
• Must have experience with Active Directory and Group Policy maintenance.
• Experience working with desktop imaging and application software.
• Bilingual in Spanish is highly preferred, not required.

• Thorough knowledge of Windows desktop operating systems.
• Thorough knowledge of Word, Excel, and PowerPoint. Knowledge of mobile devices including iPads, iPhones, and Android.

At Haskell, we offer a comprehensive benefits package, including health insurance, retirement plans, professional development opportunities, and more. Join us and be part of a team where your contributions make a difference.

While performing the duties of this job, this position is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10‑50 pounds. Requires good hand‑eye coordination, and arm, hand and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment and read application/form information.

The associate frequently is required to sit, reach with hands and arms, talk, and hear.

Frisco

Texas

IT Information Technology

Haskell

Entry level

Full‑time

Information Technology