Administrative Coordinator

Duties and Responsibilities (Reformatted) Customer Service & Front-End Support

• Maintains an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service.
• Answers and responds to incoming calls professionally.
• Supports the Customer Service Center by covering breaks and lunch periods as needed.
• Receives, resolves, and appropriately escalates customer complaints to the Store Director when necessary.

• Completes all phases of the reconciliation process; prepares and proofs daily deposit slips.
• Performs bookkeeping duties, including balancing accounts receivable.
• Monitors cashier accountability; researches discrepancies and reports shortages or issues to the Service Operations Manager and Store Director.
• Partners with Division Loss Prevention and front‑end leadership to resolve cash-related issues and other forms of shrink.
• Maintains the sales book and reports daily/weekly sales to the Store Support Center.

• Reports schedule violations promptly to the Store Director and department managers.
• Submits and processes payroll accurately and on time.
• Maintains Time & Attendance reports, corrections, schedules, and personnel records per Company guidelines.
• Coordinates and tracks leave of absence requests, returns from leave, reinstatements, terminations, and personnel status changes.
• Maintains secure, compliant storage of all Employee HR Records, ensuring medical files are stored separately from personnel files.
• Updates breakroom HR communication boards and ensures legal compliance posters are current.

• Reviews internal and external applications; conducts screening interviews and coordinates interviews with department managers.
• Administers the Job Posting Program, including pre‑employment drug testing and tax credit processing.
• Completes new hire processing, coordinates training, and conducts orientation and other required training programs.
• Manages all aspects of the hiring process, including:
  • Computer‑assisted application and hiring systems
  • In‑store and off‑site recruiting activities
  • Maintenance of recruiting materials, applications, and policy acknowledgment forms
  • Recordkeeping for interviews and hiring documentation

• Serves as liaison between the store and the Human Resources, Payroll, and Benefits Departments.
• Handles payroll and benefits administration issues and coordinates solutions with HR representatives.
• Works closely with the Store Director and HR regarding personnel matters and compliance.

• Orders and assigns uniforms, name badges, and office supplies.
• Manages outgoing and incoming mail, the Administrative Coordinator email account, and maintains office files.
• Maintains accurate department records and processes administrative paperwork.