Housekeeping Supervisor AM | Ranch Homes

Omni PGA Frisco Resort & Spa blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults‑only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor.

Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

This role is responsible for ensuring each Ranch Home is maintained to the highest standards of luxury cleanliness, presentation, and readiness. The Ranch Home Housekeeping Supervisor leads with precision and urgency, ensuring that every residence reflects Forbes‑level expectations and delivers a private‑residence style experience for our most discerning guests.

Success in this role requires exceptional attention to detail, strong leadership presence, and an uncompromising commitment to quality.

• Inspect all Ranch Home guestrooms, living spaces, bathrooms, and exterior areas to ensure flawless cleanliness and presentation
• Ensure residences are fully prepared, staged, and personalized prior to guest arrival
• Prioritize VIP arrivals, same day turns, and vacated residences with urgency and precision
• Conduct detailed quality inspections with a Forbes‑ready lens
• Ensure all rooms are updated accurately in the system upon completion
• Provide hands‑on leadership and guidance to Guest Room Attendants assigned to Ranch Homes
• Ensure all attendants have proper supplies, linens, and tools to execute at the highest level
• Maintain linen closets, supply areas, and storage spaces in pristine and organized condition
• Assist in cleaning residences as necessary to maintain flow and meet service standards
• Assign and oversee special projects as directed by the Director of Luxury Residences & Director of Housekeeping
• Identify and report maintenance discrepancies immediately to protect residence condition
• Assist with processing AM and PM room status reports
• Monitor inventory levels within Ranch Home supply areas and maintain proper par levels
• Partner closely with Front Office, Housekeeping and the Ranch Home Conceirge team to ensure seamless guest readiness
• Maintain a safe, secure environment for guests and associates at all times
• Maintain awareness of resort events, arrivals, and special guest circumstances impacting Luxury Residences
• Support additional operational initiatives, special projects, and service enhancements as assigned by Ranch Home Leadership, maintaining the elevated standards expected within the Luxury Residences program

• Proven ability to maintain Five Diamond and Forbes‑level cleanliness standards
• Food Handlers and TABC Certification
• Luxury hotel or high‑end residential housekeeping experience strongly preferred
• Exceptional attention to detail with strong sense of urgency
• Strong leadership and communication skills, both verbal and written
• Ability to collaborate effectively with cross‑functional resort teams
• Ability to lift up to 50 lbs and push/pull up to 75 lbs
• Ability to stand and walk for extended periods
• Ability to communicate via radio and phone as required
• Flexible schedule including weekends and holidays
• Valid Driver's License

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applica