Patient Access Advocate, Day Shift - Frisco

About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, partnering with leading health systems nationwide to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and helps health systems expand their market presence. Intuitive Health serves more than 1 million patients annually.

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About Legacy ER & Urgent Care Legacy ER & Urgent Care, an Intuitive Health company, is a leader in hybrid healthcare, offering both Emergency Room and Urgent Care services under one roof, with multiple locations in DFW, delivering high-quality, compassionate care that’s convenient, efficient, and patient-focused.

The Patient Access Advocate is responsible for greeting patients, answering the phone, entering information into the database, and performing general clerical duties. In this position, it is imperative to consistently maintain a pleasant, professional demeanor and make patients feel welcome. The ability to multitask is a must.

• Greeting patients in a friendly, courteous, and professional manner in person and over the phone.
• Check patients in and out.
• Verifying benefits and collecting copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties such as copying, scanning, and faxing documents.
• Creating and maintaining patient files.
• Screening phone calls and directing them to the appropriate individual; taking and directing messages as necessary.
• Providing callers with information such as company address, directions, fax numbers, website, and other related information.
• Confirming all paperwork is filled out correctly.
• Maintaining a clean front desk, waiting area, and children’s play area.
• Maintaining a clean work environment; duties may include housekeeping tasks such as emptying trash, vacuuming, mopping floors, and cleaning counters.
• Encouraging a friendly and respectful work environment.
• Providing patients and families with a customer-focused, friendly environment that encourages return visits.
• Following all HIPAA policies and procedures.
• Following all company policies.

• Flexibility.
• Communication proficiency.
• Collaboration skills.
• Patient/client focus.
• Technical capacity.
• High school diploma or GED.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and employees.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out written or oral instructions.
• Ability to handle problems in standardized situations.
• Minimum of 1 year of experience in a medical office setting is a plus.
• Familiar with health insurance and insurance verification.
• Knowledge and skills with general office equipment (telephones, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and prioritize effectively.
• Exceptional communication and customer service skills.
• Solid work history.
• Physical requirements:
  
  standing, walking, use of hands, reaching, sitting, talking, listening; lifting up to 10 pounds; no special vision requirements.
• Healthcare setting exposure to contagious illnesses; standard office equipment used; moderate noise exposure.
• Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call).

Note: This job description is not designed to cover all activities, duties, or responsibilities and is subject to change at any time. Management reserves the right to revise tasks as circumstances change.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.