Patient Service Representative Job Frisco area,Texas USA,Healthcare

Overview

Envision Imaging is adding a Full Time Patient Service Representative to our North Frisco office! Monday - Friday 12:30PM - 9:00PM | Position Pay Range: $17.70 - $21.30. This position requires attendance of a 2-week, mandatory training at our North Arlington training location - 801 Road to Six Flags West.

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses on the patient in front of them and ensures the patient knows they are the most important person in that moment. Creates an environment where patients know they are a priority and provides service by taking care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments.

Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver quality service and operational excellence on a consistent basis.

Responsibilities

Answers inbound calls to the Center.

Provides a friendly and warm greeting to all patients and/or providers.

Checks scheduled patients in/out and ensures proper documentation is received from patient.

Collects co-pays, co-insurance, and deductible if necessary.

Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.

Ensures accurate data entry for patient registration.

Assists with medical records as needed.

Ensures all queues are processed in a timely and efficient manner while adhering to all process and compliance requirements.

Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.

Stays abreast of known carrier related issues and is able to identify carrier-specific concerns (e.g., out of network, specific plan limitations).

Monitors schedule and ensures all data, attachments, history, etc. have been completed before exam is finished.

Facilitates no-show appointments (calling patients, cancelling, rescheduling).

Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).

Monitors waiting room to minimize wait time and assist patients as needed.

Requests orders and processes new/same-day requests.

Requests all patients complete a satisfaction survey after their exam.

Other duties as assigned.

Competencies

Communication Proficiency
Organizational Skills
Time Management
Problem Solving/Analysis
Customer/Client Focus
Collaboration Skills

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications /

Experience:

One plus year of experience providing exceptional customer service – healthcare environment preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed” company and customer expectation
Strong communication skills & professional demeanor

Education/

Certifications:

Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

Below is a list of benefits…


Increase/decrease your Search Radius (miles)



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