Scheduler Sr.-Med Onc- Frisco

Overview

Scheduler Sr.

-Med Onc – Frisco, Texas Oncology. Full‑time Monday‑Friday 8:30 am–5:00 pm, no weekends, calls or major holidays. Position may be Level 1, 2, or Sr depending on experience. Based at the Frisco location of the US Oncology Network, Texas Oncology’s largest community oncology provider.

Under direct supervision, responsible for scheduling patient appointments and tests efficiently and timely. Answers calls, directs calls, serves as liaison between patient and medical staff, handles outside and surgical scheduling when assigned, and supports the US Oncology Compliance Program.

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel and pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and/or referred patients, sets up system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
• Collects co‑pays, deductible and other out‑of‑pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre‑certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
• May be responsible for follow up on all pre‑operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post‑operative follow up appointments with physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedures.

Level 1

• High school diploma or equivalent required.
• Position is entry level and requires 0–3 years’ experience preferably in a medical office setting.
• Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Level 2 (in addition to level 1 requirements)

• Minimum three years office experience, preferably in a medical office setting.

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.

Work may require sitting for long periods, stooping, bending and stretching for files and supplies, occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods.

Work is performed in an office environment and involves contact with patients and the public.