Member Support Coordinator - ELITE Dental Alliance

Summary/Objective

Job description

Reporting to the Vice President of Operations, the Member Support Coordinator is dedicated to providing exceptional support to ELITE members. This role manages high-touch service from inquiries through ongoing member success, focusing on ticketing resolution, data accuracy, onboarding, and maximizing member satisfaction. This role ensures a seamless experience from initial contact through continuous support, system management, and membership retention.

• Manage member ticketing system, audits, and support to ensure timely inquiry resolution.
• Maintain accurate member data in CRM and support internal reporting.
• Conduct demo call, onboarding call, review/collection call, audits and routine system checks.
• Perform Hub Spot dashboard management and monthly data validation processes.
• Partner with the Member Engagement Team to enhance member experience and operational processes.

• Service Engagement
  • Assign service requests, audit member interactions, run reports, and resolve internal team questions.
  • Provide stellar support to members and team members for quick, efficient resolutions.
  • Maintain ongoing relationships to maximize member satisfaction and benefit utilization.
• Workflow & System Integration
  • Guide Member Engagement through processes and workflows.
  • Ensure accurate data entry in CRM/website.
  • Set clear expectations and provide resources for effective platform participation.
• Ongoing Member Reviews & Data Management
  • Conduct regular reviews of member interactions, performance, and data accuracy.
  • Update member profiles and perform monthly Hub Spot audits (Week 1-4 timeline).
  • Identify opportunities to optimize member experience and system efficiency.
• Support
  • Conduct demo, onboarding, and review/collection call audits for accuracy.
  • Resolve member inquiries and maintain positive, long-term relationships.
  • Support payment collections and coordinate with financial operations as needed.
• Data Validation & System Checks
  • Execute monthly timeline:
    Week 1 data checks/reports, Week 2 discrepancy review, Week 3 corrections/duplicates, Week 4 summaries/recommendations.
  • Monitor Hub Spot workflows, properties audits (companies/contacts/deals), and duplication management.
  • Maintain Word Press, , SharePoint for accurate member tracking.
• Team Support & Backup
  • Assist VP of Operations with reporting, data entry, and project execution.
  • Provide backup to Member Services during peak times with calls/emails.
  • Contribute process improvement ideas in team meetings.
• CRM & Tool Accountability
  • Ensure data integrity across Hub Spot, , SharePoint, and Microsoft Office.
  • Generate/distribute reports on member activities for stakeholder decisions.
• Process & Tool Proficiency
  • Stay current on ELITE systems, tools, and workflows for optimal member support.
  • Participate in training to maintain proficiency in Hub Spot, , Word Press.

This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred but not required.
• 1–3 years of experience in data entry, ticket management, and member/customer support required.
• Hands‑on experience with CRM systems, preferably Hub Spot; proficiency with Microsoft Office Suite and
• Excellent communication/interpersonal skills, organization, multitasking in fast‑paced environments.
• Self‑motivated with strong decision‑making, attention to detail, and sense of ownership.

Some travel is required for annual company meetings and industry events.

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This is a largely sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

This is a…