Operations Support Specialist, Customer Service​/HelpDesk

Job Summary:
Our client is seeking a Operations Support Specialist to join their team! This position is located in Frisco, Texas.

Duties:

• Track and document operational tasks and workflows
• Maintain organized electronic filing systems using standard file naming conventions
• Support resolution efforts for process issues and service gaps
• Create folders, prepare documentation, and manage data inputs
• Collaborate with cross-functional teams to improve and streamline processes
• Follow up on outstanding tasks and ensure timely completion
• Provide internal customer service and support through clear communication

Desired Skills/Experience:

• Proficient in Microsoft Excel
• Skilled in Microsoft Word and Outlook
• Knowledgeable in file naming conventions and folder organization
• Experience using Share Point
• Working knowledge of Power Point
• Strong attention to detail and excellent organizational skills
• Proven ability to document, track, and follow up on tasks effectively
• Familiar with process flows and continuous improvement methodologies
• Excellent written and verbal communication skills
• Flexible and adaptable in dynamic environments
• Customer-focused with strong problem-solving abilities

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $14.98 and $21.40. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At Kelly Mitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Kelly Mitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at