VP, Learning & Development

Job Summary

The Vice President, Learning & Development is responsible for designing, implementing, and leading a comprehensive learning strategy focused on sales performance, product knowledge, and partner engagement. This role will develop and deliver curriculum for both internal sales teams, and external broker partners, ensuring a deep understanding of mortgage products and services, including Non-QM and specialty offerings. The VP will serve as a strategic leader focused on improving productivity, partner engagement, and revenue outcomes through effective training, data-driven insights, and scalable learning programs.

Job Duties

• Design, implement, and continuously improve a comprehensive learning and development strategy aligned with company growth andsales objectives.
• Develop and deliver structured sales curriculum for internal sales team and external broker partners, including onboarding, advanced product education, and ongoing professional development.
• Translate complex mortgage product guidelines, including
  
  Non-QMand specialty products, into clear, effective training content that supports sales execution.
• Facilitate engaging live and virtual training sessions, webinars, workshops, and presentations for diverse audiences.
• Create scalable learning programs, including virtual training modules, certification programs, playbooks, and training resources.
• Establish and monitor KPIs,SLAs, and performance metrics to measure training effectiveness, partner engagement, and ROI.
• Analyze data from training programs, partner engagement, webinars, and sales performance toidentifytrends, gaps, and opportunities.
• Develop executive-level reporting dashboards to communicate training effectiveness, partner engagement, and business impact.
• Partner cross-functionally with
  
  Sales, Underwriting, Compliance, Credit, Marketing, and Executive Leadership to align training with company initiatives and product strategy.
• Design and implement partner feedback mechanisms, including Customer Success surveys, to measure satisfaction, engagement, and business impact.
• Support broker engagement strategies through education, enablement, and relationship-building initiatives.
• Promote a culture of continuous learning, accountability, and performance improvement throughout the organization.

Competencies

• Accountability
  -Takes ownership of work and outcomes, consistently following through on responsibilities and meeting commitments.

• Building & Fostering Relationships-Cultivates strong networks internally and externally,leveragingrelationships to exchange knowledge, solve problems, and advance organizational objectives.
• Creativity, Innovation & Critical Thinking
  -Thinks critically and creatively to challenge assumptions, explore alternatives, and propose improvements to processes,servicesor outcomes.
• Customer Service
  -Values and earns customer trust and respect through meeting and exceeding client expectations.
• Positive Attitude
  -Promotes a constructive and solution-orientated work environment through a consistently positive demeanor.

Supervisory Responsibilities

• May directly oversee the Partner Success team, including hiring, coaching, performance management, and professional development.
• Provide leadership, mentorship, and guidance to training staff, and future Leaning & Development team members.
• Establish performance goals, KPIs, and accountability measures for direct reports.
• Foster a collaborative, high-performance culture aligned with company values and business objectives.

Work Environment

Remote:
This role is fully remote and performed from the employee's home or another approved off-site location. The company provides essential equipment such as computer, headset and webcam. A reliable internet connection and a quiet, professional workspace are expected.

Minimum Qualifications

• 10+ years of experience inwholesale and/or correspondent mortgage, with significant exposure to sales, product training, or sales leadership.
• 5+ years of experience in Learning & Development, Sales Enablement, Training, or related leadership role.
• Deep knowledge of mortgage products, including
  
  Non-QM, agency, and specialty lending products.
• Demonstrated ability to design and deliver effective sales training programs for both internal and external audiences.
• Strong presentation and facilitation skills, with the ability to explain complex concepts clearly and effectively.

• Proven ability to use data and metrics to drive decision-making, measure effectiveness, and present results to Executive Leadership.
• Experience developing KPIs, SLAs, dashboards, and executive-level reporting.
• Excellent interpersonal, communication, and relationship-building skills.
• Highly organized, strategic thinker with strong execution capabilities.

Preferred Qualifications

• Experience building a Learning & Development function or training program from the ground up.
• Previously leadership experience overseeing Partner Success, Customer Success, or Sales Enablement teams.
• Strong understanding of broker-focused mortgageorigination and…