Sales Operations Manager

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Location:

Dallas, TX (Hybrid)

Employment Type:

Full-time

About Downstream Marketplace

Downstream is a one-stop shop marketplace for equipment rentals and waste services, designed to streamline the process for construction project managers.

Downstream Systems, Inc. is a leading marketplace platform transforming the waste and construction industries. We aim to bring simplicity, transparency, and sustainability to essential sectors of the economy. Our platform helps contractors, builders, and businesses find and book services like dumpster rentals, hauling, and site clean-up—efficiently and with clear pricing.

Our goal is to reduce waste, cut emissions, and build a cleaner, more sustainable future by improving logistics and digitizing the supply chain.

About the Role

We’re looking for a Sales Operations Manager to optimize and scale our revenue systems, data, and processes. This role will own our CRM process, ensure pipeline accuracy, and help build a data-driven foundation for growth across marketing, sales, and customer success. You’ll connect GTM strategy and execution, turning chaos into clarity and insights into impact.

Responsibilities

• Work closely with our Product Team to develop and maintain dashboards, reports, and workflows to ensure data accuracy and visibility
• Partner with leadership to define KPIs and pipeline health metrics
• Automate manual processes and streamline lead routing, deal tracking, and forecasting
• Conduct performance analyses and recommend data-backed improvements to drive conversion and retention
• Manage and maintain integrations between Apollo and other GTM tools
• Support territory design, quota management, and commission modeling as we scale
• Collaborate cross-functionally with Marketing, Product, and Finance to ensure alignment across the funnel

Qualifications

• 3–6 years of experience in Sales Operations, Revenue Operations, or related field
• Deep expertise with Hub Spot or Apollo CRM (certifications preferred)
• Strong analytical and reporting skills — Excel proficiency required;
  Power BI experience a plus
• Proven ability to manage GTM data structures and processes in a startup or high-growth environment
• Excellent communication and cross-functional collaboration skills
• (Bonus) Experience in Marketplaces, Construction, or B2B SaaS

Benefits

• Comprehensive Health Coverage (medical, dental, vision) with HSA option
• Life insurance and 401(k) retirement plan with company match
• Remote-first work policy
• Generous paid vacation policy
• Company equity

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