Service Assistant

Hendrick Volkswagen Frisco

Location:

5010 State Highway 121, Frisco, Texas 75034

Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

This job has no direct supervisory responsibilities.

• Maintains loaner vehicle fleet and contracts
• Maintains department social media reputation
• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards
• Assists management with scheduling as needed
• Ensures maintenance of supplies for dealership
• Contacts vendors as necessary
• Coordinates meetings with outside personnel as necessary
• Assists with training organization
• Performs routine audits of repair orders as requested
• Reviews phone calls for development opportunities
• Assists with parts paperwork and inventory
• Inputs parts invoices as assigned
• Assists with accounting process facilitation including PO's, cash schedule, and accounts receivable collections
• Assists with organizational responsibilities for business development
• Assists with marketing communications and approvals
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• up to 3 years
• 3-5 years
• 5+ years

Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

• Valid Driver’s License
• Automobile Salesperson License

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Ability to read and comprehend instructions, correspondence, and memos. Ability to…