Title Sale & Service Advisor

Position:
Sales/Service Advisor

Location:

Frisco, TX 75036

If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position at Sun Auto Tire & Service. Join our team and help drive customer satisfaction to new heights!

Our Service Advisor is responsible for selling and promoting all products and services offered by Sun Auto Tire & Service by following the company’s store standards and expectations.

Compensation: $45,000/Yr. to $60,000/Yr.

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Visionوقيت Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in the customer file.
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• Promote the sales of appropriate services, parts, and accessories added by demonstrating an understanding of the product and associated service requirements.
• Provide the customer with an accurate quote that includes the cost and time of completion for the services approved by the customer. Provide the customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi‑point inspection and explanation of applicable warranties.
• Conduct post‑repair and declined services follow‑up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is highly preferred, but not required.
• Professional appearance and proven ability to work in a process‑driven environment.
• Possess a valid driver’s license.
• Ability to work a minimum of five days, including Saturdays.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.