Operations Admin - HR

Position: Operations Admin I - HR

Join to apply for the Operations Admin I - HR role at Federal Express Corporation
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Essential Functions

• Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring back
  
  FedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates)
• Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable
• Provides customer service and support for both internal and external customers for HR‑related processes (dock walks, compliance, HR information tables, password resets, etc.)
• Maintains personnel files for all employees
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms
• Generates, compiles, and distributes HR reports
• Participates in special projects, to include job fairs and retention/engagement events, etc.
• Provides support to HR Department as needed
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures

Additional Operations Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self‑Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Quality Assurance / Loss Prevention Essential Functions

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses, inspects and handles hazardous material damages as per policy, and ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and bring to the attention of management

Minimum Education

• High school diploma or GED required.

Minimum Experience

• None required.

Knowledge,

Skills and Abilities

• Software skills, including use of Microsoft Office software and web‑based applications.
• General business skills such as typing, data entry and review; and use of phone, copier, and fax.
• Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
• Customer service skills necessary to effectively and professionally respond to requests.
• Verbal and written communication skills necessary to explain complex and/or confidential information.
• Time management, organizational and multi‑tasking skills necessary to work in a fast‑paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Job Conditions

0%-25%

Preferred Qualifications

None listed.

Pay Transparency

Information available upon request.

Pay

Information related to salary ranges is confidential and available to qualified applicants.

Seniority level

• Entry level

Employment type

• Part‑time

Job function

• Human Resources

Industries

• Freight and Package Transportation

Additional Details

Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

Applicants have rights under federal employment laws.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E‑Verify Program Participant:
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program (For U.S. applicants and employees only).

• E‑Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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