Outpatient Booking Officer | Health NHS Foundation Trust

We have an exciting opportunity to join our team as an Outpatient Booking Officer. The post holder will be responsible for booking outpatient appointments for Frimley Park Hospital Urology, Vascular, Colorectal, Upper GI, Breast, and Oncology clinicians. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointment systems.

The post holder will assist with meeting Trust targets and will be required to offer very high customer service skills for patients and both internal and external staff.

• Arranging appointments over the telephone with patients
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Liaising with clinical admin, consultants from multiple specialties and CNS teams
• Attending MDTs as and when required

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

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