Orthotics Appointments Officer | Health NHS Foundation Trust

We are seeking a motivated and organised individual to provide high‑quality administrative support to our Orthotics service. In this busy and patient‑focused role, you will liaise with patients face‑to‑face, by phone, and in writing, acting as the first point of contact for all enquiries.

You will manage clinicians’ diary templates, book appointments across multiple sites, and ensure all new patients are accurately registered and their information kept up to date. The role involves booking new and follow‑up appointments in line with the Trust Access Policy, supporting patient choice and making best use of clinic capacity. Working closely with other departments to ensure seamless patient care, maintaining exceptional standards of customer service and confidentiality, arranging patient transport when required, and assisting with ordering orthotic appliances, checking deliveries, and arranging patient appointments.

• Provide administrative service to the Orthotics services at Frimley Health Foundation Trust.
• Liaise with patients face‑to‑face, by written communication and by telephone.
• Provide a cross‑site service for the booking of Orthotics appointments.
• Manage clinicians’ diary templates.
• Ensure all new patients are registered.
• Update patient information in systems to maintain timely accurate data.
• Book new and follow‑up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• Act as first point of contact for all patients and staff.
• Liaise with other departments to ensure seamless patient care.
• Maintain exemplary standard of customer care and patient confidentiality.
• Arrange patient transport when necessary.
• Assist in ordering orthotic appliances for patients using the appropriate ordering system; check goods from suppliers against delivery notes and appoint the patient.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability‑confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and a wide range of professional, management, leadership, and clinical skills training.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with staff to meet their needs and the needs of our service and its users.

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

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