Sales Lead, Retail, Retail Sales

Sales Lead - Soma – 700 Baybrook Mall, Ste C111, Friendswood, TX

The Sales Lead supports Management in promoting a customer and product-focused sales culture, placing our values and guiding principles at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do and believe our team makes the most amazing place to work, learn, and grow.

• Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge online and in store.
• Trains, coaches and assists with locate fulfillment and selling.

• Motivates and inspires the store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill sets.

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobe styling.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures the team maintains consistent client communication through utilization of the customer book, rewards program participation, and customer capture sign‑up.

• Supports, implements, and provides follow‑up for all training programs, seminars, etc.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to the Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that the Store Team adheres to all employment practices and policies.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays, is required.

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an…